3 Mistakes to Avoid When Choosing an AC Company (Part 3 of 3)
The third mistake of 3 mistakes to avoid when choosing an AC company (Part 3 of 3) is assuming all AC companies operate the same. Before choosing, you’ll want to do your research. After all, you are initiating a relationship that will last for years to come. Below, we offer solid advice to help you when selecting an AC company.
3 Mistakes to Avoid When Choosing an AC Company (Part 3 of 3): #3 – Do not assume all AC companies operate the same.
They all offer HVAC equipment, so what’s the difference? The difference is in the level of expertise, service policies, and philosophy. Here are a few questions to ask:
- What level of training do your technicians and installers have?
- Would you explain your warranties?
- Do your service policies include 24/7 service, holidays and weekends?
- Are there financing options?
Expect highly trained technicians who care.
Our technicians are factory trained, and EPA certified to provide you responsible and accurate service. They also participate in ongoing training to keep up with new technologies to give you options to help your AC last longer, run more efficiently, and decrease your utility costs. This is not always the case with every AC company. In summary, be sure to do your homework.
At Sunset Air, our philosophy focuses on providing excellent service. Therefore, our technicians are paid hourly (not commission based or performance based pay), do not “upsell,” and will never sell you anything that is unnecessary. In fact, think of them as your personal resource, guiding you in making the right choice for you and your family.
Understand warranties are not all the same.
AC manufacturers and AC companies offer different warranties. For example, policies can vary in time frames and coverage. Be sure to get full disclosure on the terms including parts and labor. At Sunset Air and Home Services, we offer extensive product and labor warranties to protect your investment. This is a result of our partnership with air conditioning manufacturers who have a proven track record of after sales and service support.
In addition, our technicians will always check with the manufacturer of your AC unit first to see if the parts are under warranty. Most importantly, we are committed to taking care of all your AC repair needs, from licensed warranty to post-warranty.
Insist on above and beyond service.
Have you ever been stuck in a menu-driven phone system, and you can’t find your way to a live person? Frustrating, isn’t it? This is not the case at Sunset Air. In fact, we will greet you with a live person when you call our office, whether it be during office hours, after hours, or on the weekends. Above all, we are here for you 24/7 to keep you and your family safe and comfortable.
Recognize diagnostic rates vary from company to company.
Typically, the diagnostic rate is a flat fee (approximately $100) and may increase after hours, on holidays and weekends. Beware of companies that do not charge a diagnostic rate. Remember, this may be a sales tactic to charge you significantly more later.
As a maintenance-plan holder with Sunset Air, you always receive the standard diagnostic rate. This includes any time or day with no over-time rates.
Inquire about financing options.
When the time comes for a new AC, you may need to finance this purchase. There’s peace of mind knowing you have some options. At Sunset Air, our financing packages include payments as low as $79/Month and 0% financing for 84 months. And, on those rare occasions you may be waiting on an AC part, we provide a temporary cooling system for your home.
TIP – Do your homework. Research the company and ask questions.
Sunset Air & Home Services has been serving SW Florida for over 20 years. The foundation of our culture is finding the right solution for our clients and never selling them something they don’t need. Contact Us: 239-693-9005.