“…AC suddenly stopped working…”

“…AC suddenly stopped working…”

On April 28, 2016, Posted by , In Testimonials, By , With Comments Off on “…AC suddenly stopped working…”

“…AC suddenly stopped working…”

March 15, 2016

yelp logo - Sunset Air and Home Services - AC suddenly stopped workingMy AC suddenly stopped working late last night. I immediately contacted Sunset Air and Home Services, who called back a short time later. I decided to schedule a technician to come out in the afternoon, the following day. The serviceman, Tom, was there 2 minutes before I arrived. He came out and inspected my compressor and found that the circuit had been tripped by the compressor. At first, he said that the compressor may have to be replaced, or a whole new unit may be needed, but then he tried replacing a capacitor on the compressor, and it worked. He also checked the thermostat, and filters.

My home began cooling down immediately. He recommended in the near future that I may need to replace the whole unit with a 12 year warranty. He also gave me recommendations for a new HVAC unit. I have decided to purchase a new unit from Sunset Air to be installed next week. He really helped me to understand what was going on with my air conditioner. I asked him if he could do the maintenance on my HVAC unit as well, and he said yes. Tom was a real life saver.
Brigitte M., Fort Myers, FL

Description of work:

Inspected compressor and replaced a part on it, checked the thermostat, and filters.

  • Overall = A
  • Price = A
  • Quality = A
  • Responsiveness = A
  • Punctuality = A
  • Professionalism = A
  • Category: AC Repair
  • Services Performed: Yes
  • Work Completed Date: 03/15/2016
  • Hire Again: Yes

Service Provider Response:

Thank you so much for such a thoughtful review. We greatly appreciate all of your kind comments, as well as choosing our company to service your A/C equipment. Tom will be made aware of all the compliments that you’ve given him. We are so pleased we were able to get your unit running for you in a way that was most convenient for you & that we could also educate you on your A/C systems condition & prepare you for the future. Best Regards, Shelbi Payne Sunset Air & Home Services, Inc.

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