“…Emergency AC Services.”

“…Emergency AC Services.”

On January 3, 2016, Posted by , In Testimonials, By , With Comments Off on “…Emergency AC Services.”

“…Emergency AC Services.”

Sunset Air Fort Myers Angie's List-Emergency AC Services10-18-2015

I came home on Saturday and realized that it was getting hot in the house. After trying all of the usual “actions” – circuit breaker, off/on with the AC and the like, I opted to check Angie’s List for Emergency AC Services. Once I read the reviews, I decided that Sunset Air and Home Services was the Emergency Service worth trying. I am so glad I did! I contacted them on Sunday morning. My number and information was taken by their answering service and a technician called me very quickly. He was on another call, but gave me an estimated time – and was true to his estimate. He arrived and diagnosed the problem within less than an hour. Based on what he determined, I needed to replace a part that he did not carry on the Emergency truck and from what he assessed, he thought that the part might be under warranty – and he wanted to confirm that as well. He told me that I should hear from someone by 10am in the morning and if not to be sure to call the office.
The next morning by 8:30 I received a call from Sunset Air and Home Services. The office person confirmed that the part was in stock and under warranty. She further confirmed that someone would be out by mid-afternoon to replace it. As it turned out, the technician was able to come earlier. By being conscientious about the part, warranty, and costs, Sunset Air and Home Services was able to replace the part with no cost to me. The Emergency visit and the cost for the technician to come and install the new part came to approximately $250.00 for services on both days! I saved hundreds by having them confirm that the part was covered under warranty. Both technicians were prompt, professional, and courteous. They were careful to provide me the information and explanations to know not only what was the problem but what would be done to resolve it. I was delighted! Lucinda Z., Fort Myers, FL

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