HVAC Service Plan
March 01, 2016 – Angie’s List Review
I am on Sunset Air and Home Services HVAC Service Plan and have been for multiple years. They come out approx every six months to clean and service out units. Our current unit, a builders grade Bryant, is nearing the end of its useful life and Sunset Air has been keeping it going for the last several years. During this last visit, Grant, the service tech, showed me why we have had loss of refrigerant and that it is finally time to consider updating our AC Unit.
Description of Work
The service tech went over the issues with the current Bryant AC Unit, and made some suggestions as to possible choices for a new unit. Grant explained the choices and made suggestions as to what is necessary and what might be nice to have. No high pressure sell here, just an education for the consumer. He followed this discussion up with quotes on two different manufacturers units and the options within each manufacturer. I had several questions, which I texted to him, and he responded immediately with answers, and followed up with a call for clarification. We will be making the buy/install decision within the next few months, and Sunset Air is certainly at the top of our list based on our association and the knowledgeable input from our service tech, Grant.
Fred B., Fort Myers, FL
- Overall = A
- Price = A
- Quality = A
- Responsiveness = A
- Punctuality = A
- Professionalism = A
- Category: AC Maintenance, AC Installation & AC Replacement
- Services Performed: Yes
- Work Completed Date: 02/26/2016
- Hire Again: Yes
Service Provider Response:
Thank you so much. We really appreciate you taking the time to give us such a wonderful review. We are looking forward to working for you in the future, as well as making your future system replacement as easy & efficient as possible. I will be sure to let Grant know of your kind comments. Thank you again for your continued service through us over the years, we greatly appreciate it. Best Regards, Shelbi Payne Sunset Air & Home Services, Inc.