Our customers’ stories
Our customers’ stories serve as motivation for us to work harder ensuring you are 100+% satisfied with our service. In addition, each one receives a personal response. Also, we share all testimonials with the management team and featured team member. Finally, we thank you for taking time to share your story! These featured customers’ stories are from March 2020.
Our customers’ stories: Taking time to explain.
“I have dealt with Sunset Air for several years. In fact, I had them install a new Air Conditioning system in Oct. 2019. Then, I had some air conditioning issue yesterday. A technician, Kasey, came to fix the problem. He found the coils were frozen, so he could not do much. So this morning another technician, Christopher, arrived.
Chris was here for over 3 hours. First, he looked at the roof unit and the condo unit. He worked continuously and explained to me what he was doing and why. I judged him to be an Excellent Knowledgeable Technician, down to earth kind of person, honest, (and) easy to deal with; he treated me respectfully. Therefore, I rated him 5/5. In summary, I recommend Sunset Air and their technicians very highly.” Shakil M
Loyal customer for 10 years.
“We have used Sunset Air for more than ten years in two different homes and have always been extremely satisfied with their work. Therefore, I recommend them highly.” Robert S
Our customers’ stories: Focused and patient.
“Evan, Jake & Jacob replaced the ductwork in our hot attic, working in very tight spaces. In fact, they worked throughout the day, without taking any breaks or lunch to get the job done ASAP. I know they were exhausted by day’s end, but regardless, they were diligent, polite and professional. I can’t say enough good things about them. And, the same for Mark, their supervisor, and Aliston, both whom have been endlessly patient with our questions and helpful with advice. Above all, a company is judged by its employees & these men are all 5-star!” Kim S
Dependable, professional and on time.
“I just had my first home A/C check-up today and didn’t have to wait a month to get the appointment. Since Sunset Air was the company that installed the unit into my home in the first place, I decided to let them service it, too. The service tech notified me when he would arrive and in fact, he was right on time. Sagar was his name and he was very professional and neat. In addition, he took time to show me what he was doing and answered all my questions. Furthermore, I really appreciate everything Sunset Air did for me today. I would highly recommend Sunset Air to everyone – you won’t be disappointed.”
Our company culture is built on doing the right thing. In addition, we are dedicated to getting the job done quickly, accurately, and efficiently. We share these stories so you can have a little peace of mind knowing you are choosing the right AC company.