The Power of Reviews

The Power of Reviews

On October 9, 2020, Posted by , In News,News / Events, By , , With Comments Off on The Power of Reviews

The power of reviews can affect whether or not someone does business with you. In fact, when looking to work with any business, the majority of consumers begin their search online. Moreover, a recent report found in a Forbes article states that 92% of customers read online reviews to get an initial feel for a company prior to hiring them.

What’s so important about reviews?

Reviews are stories written by actual customers that allow the reader to get a peek inside their experience. Likewise, they also allow potential customers to get a feel for the company before committing.

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In our case, we welcome reviews. Reviews validate the things we are doing right and give us insight into how we can improve. They provide an additional layer of accountability for our team members and for us to ensure we are staying on top of our game. Certainly, we appreciate customers who take their valuable time to tell us about their experience. So much so, that owner Jason Schreyer reads each one. He understands unbiased feedback from actual customers is priceless.

Less-than-stellar reviews

Yes, they happen. We welcome feedback describing any shortcomings because this is an opportunity for us to improve internally and increase our quality of service.  On these occasions, we dig deeper to find the root issue, take steps to rectify the situation immediately, and respond to the reviewer.

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5-star reviews

On the flip side, we are grateful for positive reviews.  In fact, the kind words serve as a gateway for us to recognize high performing team members and affirm our systems and processes are working.

How do we get reviews?

At the end of your service call, our professional tech will ask if you are willing to leave a review. If you agree, the tech will leave a card with instructions, or send you a text message with a link to a 3rd party service, ReviewBuzz. In addition, you may also receive an email from our office as a follow up.  Then, once you complete your name and email for verification, you will automatically be directed to leave a review on a site of your choice.

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Rest assured, we take reviews seriously, and use them to propel us to a higher standard. We work hard towards our goal of delivering you the best AC service in SW Florida every day.

The power of reviews paint the picture

The power of reviews can be found in the examples below. Each one gives us a snapshot of the visit through the customer’s eye.

“Sunset Air and Home Services and all of their staff are amazing. Very professional. We have been with Sunset Air and Home Services for 20 years. Would not have any other company. All of the techs are extremely knowledgeable. We have had Tom the most to service our air-conditioner, but they are all great. The support staff are incredible, too.” Robert P.

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The power of reviews: Recent testimonials

“I’ve purchased 2 A/C units from Sunset over the past 13 years, once at my former condo & more recently at my house. I also have them do the maintenance visits. I’ve found them reliable, competent & responsive. I believe them to be an organization that operates with integrity. At my request, my recent maintenance visit was done without FF (Face to Face) contact due to Covid-19. Tom stayed in contact several times by phone. I have confidence in recommending them.” David A.

“Sunset was recommended to me by a friend. I required a new central air unit. The service provided by the inside and outside crew was exceptional. When the city inspector arrived after the installation, he mentioned that Sunset was an excellent company. I now have a yearly service contract with them. I highly recommend them.” Roy Y.

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You can leave a review of your AC service experience by visiting: ReviewBuzz.

Sunset Air and Home Services has been serving SW Florida residents just like you, for over 20 years.  We take pride in ensuring our customers are treated with the utmost respect and understand the services performed.  In addition, we take time to educate you on how to maintain your equipment so you can keep those service calls to a minimum.  Therefore, when you need AC repair or a new AC unit, call us first, 239.693.9005.

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